SPANISH-Speaking Patient Support Specialist, Manila (UK Support)
On-siteManila, Metro Manila, Philippines
Manila, Metro Manila, PhilippinesOn-siteFull TimeHealthcare TechMedium
Full TimeMediumHealthcare Tech
Job Summary
Support patients across Eucalyptus's five clinics via phone and email, primarily serving the ES market during mid-shift and night shifts between 2 PM and 1 AM or 6 PM and 3 AM Manila time. Collaborate remotely with doctors, pharmacies, and delivery partners while identifying opportunities to improve products, processes, or services. Liaise with clinical teams to manage tricky situations and anticipate customer needs, utilizing strong written and verbal communication skills. Work with a supportive team in a fast-paced environment where ideas are valued and iteration happens quickly.
Required Qualifications
- Fluent in Spanish (C1+)
- You have a passion for health and wellness
- You're a natural team player
- You love supporting customers through tricky situations
- You are fantastic at anticipating other people's needs
- You love learning about new industries and new skills
- You have 3+ years of experience in customer care or equivalent (e.g. hospitality, email support, call centre, retail etc)
- You have an interest in healthcare and wellness, or experience in the healthcare space or allied services
- You have strong written and verbal communication skills
- the ability to use a range of tones of voice to interact with customers
- You are willing to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off
Desired Qualifications
- familiarity with computer skills, or experience with customer service software (prior experience with Mac and Google Suite is a plus)
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