Spanish Speaking Line
$29,120–$36,920,000 year
On-siteDallas, Texas, United States
Job Summary
Interpret various dialect meanings while translating verbally or in written form for all MCI offices. Translate a high volume of calls daily and provide translation services to ensure accurate concepts and explanations with no additions or omissions. Send incoming calls, messages, and emails to the appropriate personnel according to specified interpretation protocols. Deliver high-quality customer service for internal and external clients while maintaining strict confidentiality and adhering to process guidelines. This role requires fluency in English and Spanish, familiarity with dialect nuances, and the ability to function effectively in a fast-paced, metrics-driven environment.
Required Qualifications
- Confident
- Outgoing
- Self-motivated
- Strong work ethic
- Team-oriented
- Open minded
- Ability to function effectively in a fast-paced work environment
- Articulate
- Excellent verbal and written communication skills
- Interpersonal abilities that allow rapport to be established with applicants
- Strong attention to detail
- Data entry accuracy
- Understanding of and willingness to adhere to process guidelines
- Exceptional time management skills
- Excellent ability to speak, read and write fluently in English and Spanish
- Familiar with various dialect meanings in both English and Spanish
- Ability to meet tight deadlines
- Maintain confidentiality
- Provide work direction
- Solid sense of ownership
- Advanced skills with MS Office tools
- Impeccable attendance
- Ability to work in metrics driven, fast-paced, and dynamic environment
- Timely, proactive, and assertive, problem-solving
- Strong understanding of confidentiality
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- Previous experience in the insurance field
- Experience in a call center environment
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Must be willing to submit to drug screening.
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