Spanish Speaking Digital Trust and Safety Specialist - work in Sofia
On-siteLisbon, Lisbon, Portugal or Barcelona, Catalonia, Spain
Job Summary
Review and moderate user-generated content on social media platforms in Spanish, ensuring strict adherence to community guidelines and platform policies. Identify, investigate, and escalate harmful, abusive, or policy-violating content, including misinformation, hate speech, graphic material, and fraudulent activity targeting Spanish-speaking audiences. Analyze patterns of suspicious behavior, coordinated inauthentic activity, and potential threats to platform integrity within the social media environment. Make accurate, consistent, and well-reasoned decisions regarding content removal, account suspension, and user safety interventions in line with established trust and safety frameworks. Collaborate closely with cross-functional teams including policy, legal, and engineering departments to refine content moderation guidelines and improve safety protocols. Document and report recurring trends, emerging risks, and systemic issues to support continuous improvement of trust and safety operations across social media channels. Provide timely feedback and recommendations to improve the quality and consistency of content review processes for Spanish-language markets. Maintain a high standard of mental resilience and professional judgement when handling sensitive, distressing, or complex content as part of daily social media moderation duties.
Required Qualifications
- Native or fluent Spanish language proficiency (both spoken and written)
- Minimum English proficiency equivalent to a B2 level
- Strong communication and interpersonal skills
- Comfortable using computers and willing to learn new software tools
- Ability to work in a team-oriented environment
- Willingness to relocate and live in Sofia, Bulgaria
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