Spanish Speaking Customer Service Representative (Inbound & Outbound)
$17,000–$21,000 year
On-siteSan Fernando, Central Luzon, Philippines
Job Summary
Handle inbound and outbound calls, respond to inquiries via phone, email, and chat in both Spanish and English, and provide accurate, timely solutions by researching internal systems and following client-specific scripts. Document interactions using technology platforms, escalate unresolved concerns, and ensure first-contact resolution through effective problem-solving. Stay current with training materials, system updates, and product knowledge while maintaining confidentiality and protecting customer data. Meet attendance, schedule, and performance expectations, including flexibility to work shifts, weekends, and holidays. Submit to a Level II background investigation and drug screening.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Fluent in Spanish and English (spoken and written)
- Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent
- Typing speed of 40+ WPM with 95% accuracy
- Grammar assessment score ≥ 85% and comprehension score ≥ 90%
- Strong written and verbal communication skills
- Familiarity with Windows PC applications and ability to learn new systems
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Strong problem-solving, conflict resolution, and negotiation skills
- Ability to multitask, self-manage, and adapt to change
- Reliable with consistent attendance and punctuality
- Flexibility to work shifts, including weekends and holidays
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
- Must be able to move or exert force up to forty (40) pounds
Desired Qualifications
- Experience with CRM platforms is a plus
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
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