Spanish Speaking Customer Service Consultants
On-siteCape Town, Western Cape, South Africa
Job Summary
Provide accurate, timely, and friendly responses to customer inquiries via phone, email, chat, or other communication channels in Spanish. Address and resolve customer complaints, technical issues, and inquiries while assisting with product information, order statuses, billing, returns, and troubleshooting. Actively engage with Spanish-speaking customers to promote products and services, upsell when appropriate, and process sales orders, payments, and returns efficiently. Accurately document interactions in the company system, report recurring issues to improve services, and collaborate with team members to ensure consistent service across all channels.
Required Qualifications
- Grade 12
- Previous experience in customer service, sales, or a similar role
- Fluent Spanish speaker with excellent verbal and written communication skills
- Ability to listen attentively and address customer concerns promptly and effectively
- Must have access to a stable internet connection with a minimum of 100 Mbps upload and download speed
- Comfortable using various communication platforms, including email, chat, and CRM systems
- Strong organizational skills with the ability to manage multiple tasks at once
- A patient, friendly, and empathetic demeanor, willing to go the extra mile to ensure customer satisfaction
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background/security investigation and drug screening.
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