Spanish Speaking Customer Agent For Fintech - Work In Athens, Greece
On-siteAthens, Attica, Greece or Granada, Andalusia, Spain
Job Summary
Deliver professional customer support to Spanish-speaking clients via phone, email, and live chat by assisting with account setup, payment queries, and platform navigation. Investigate complaints and technical concerns to ensure satisfaction while documenting interactions in the CRM system. Collaborate with compliance, fraud prevention, and technical teams to resolve complex cases and communicate feedback on recurring pain points. Maintain up-to-date knowledge of FinTech products and regulations to provide expert guidance. Requires native or fluent Spanish proficiency, a valid EU passport, and working-level English for internal communication. Fully paid relocation, competitive salary with performance bonuses, health insurance, and two additional salaries paid annually are included. Located on-site in Athens, Greece.
Required Qualifications
- Native or fluent Spanish language proficiency, both spoken and written
- A valid EU passport or the legal right to work and reside within the European Union
- Proficiency in English at a working level
- Demonstrated experience in customer service, customer support, or a client-facing role
- Strong written and verbal communication skills
- Excellent problem-solving abilities
- A high level of attention to detail
- The ability to multitask effectively within a deadline-driven environment
Desired Qualifications
- A genuine interest in or prior experience within the FinTech, banking, digital payments, or financial services industry
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