Spanish-Speaking Banking Service Representative
$1,508,000–$2,912,000 year
On-siteKilleen, Texas, United States
Job Summary
Handle inbound calls, emails, and live chats with banking customers while providing accurate product information and resolving inquiries efficiently. Escalate complex disputes to management as needed and maintain detailed CRM records of all interactions. Follow client-specific procedures for financial transactions, protect sensitive data, and comply with privacy regulations. Use internal systems and knowledge bases to support customer needs, staying current with training materials and policy updates. Submit a full application including screening questions and a pre-employment test. Complete a LEVEL II background investigation and drug screening as required.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Minimum 3 years of experience in a call center environment
- Minimum 1 year of experience in a customer service role
- Fluent in English with excellent written and verbal communication skills
- Typing speed of 30–45 WPM with high accuracy
- Ability to multitask across multiple systems and screens while engaging with customers
- Familiarity with Windows PC applications and ability to learn new systems
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
- Strong organizational skills and attention to detail
- Customer-first mindset: empathetic, patient, and solution-oriented
- Reliable and punctual with a strong work ethic
- Ability to thrive in a fast-paced, dynamic environment
- Sound judgment in handling account inquiries and resolution paths
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Additional Requirements
- Must be authorized to work in the country where the job is based
- Must be willing to submit to background investigation and drug screening
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