Spanish Speaker Customer service

Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries. Provide accurate information on flights, policies, and procedures. Resolve customer issues in a professional and empathetic manner, escalating complex cases to appropriate departments as needed. Maintain high-quality service standards while working effectively in a fast-paced, multicultural environment on a rotational schedule including weekends and holidays. This on-site role in Lisbon requires C1 Spanish and B2 English, with a minimum of six months of contact centre experience.