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Cross Border TalentsPosted 1 month ago

Spanish English Customer Service Rep

On-siteLisbon, Lisbon, Portugal

Full TimeSmall

Job Summary

Handle customer inquiries via phone, email, and chat in Spanish and English while providing accurate, timely support. Assist with resolving service-related questions and concerns, escalating complex cases to appropriate teams when necessary. Maintain accurate records of all customer interactions to contribute to high service standards. Currently based in Lisbon, Portugal, this role requires C1 Spanish and B2 English proficiency. Join a supportive, multicultural international team offering structured training, performance-based bonuses, and career development opportunities.

Required Qualifications

  • Spanish proficiency at C1 level
  • English proficiency at B2 level
  • Currently based in Lisbon, Portugal
  • Strong communication and problem-solving skills
  • Customer-focused mindset
  • Attention to detail
  • Ability to work effectively in a structured environment

Desired Qualifications

  • Previous customer service experience

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