Spanish Customer Service Representative (Tolling)
$30,680,000–$35,776,000 year
On-siteTampa, Florida, United States
Job Summary
Handle inbound and outbound calls to assist customers with inquiries, resolve disputes, process payments, and guide them through procedures while maintaining confidentiality. Listen actively to understand needs, research internal systems to locate missing information, and coordinate with departments as required. Accurately document interactions and claims, follow scripts and policies for compliance, and escalate unresolved issues to supervisors. Ensure first-call resolution through effective troubleshooting and stay current with training materials and product knowledge. Maintain attendance and scheduling expectations in a professional office environment.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM with accuracy
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems and ability to learn new tools
- Reliable and punctual with a strong work ethic
- Ability to troubleshoot, resolve conflicts, and follow up on customer issues
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multitask, self-manage, and adapt to change
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based.
- Must be willing to submit to a LEVEL II background and/or security investigation.
- Must be willing to submit to drug screening.
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