Spanish Customer Service Representative (Tolling)
$35,360,000–$39,520,000 year
On-siteDallas, Texas, United States or Addison, Texas, United States
Job Summary
Handle inbound and outbound calls in a courteous, timely, and professional manner, listening actively to understand customer needs and providing effective solutions. Research internal systems to locate missing information and coordinate with other departments as needed, while accurately documenting customer interactions and claims. Process payments and manage account-related tasks using company systems, ensuring first-call resolution through effective troubleshooting and communication. Follow scripts, policies, and procedures to ensure compliance and consistency, escalating unresolved issues to supervisors or appropriate teams. Stay current with training materials, system updates, and product knowledge, maintaining confidentiality and protecting customer data while meeting attendance and scheduling expectations.
Required Qualifications
- Must be 18 years or older
- High school diploma or equivalent
- Strong written and verbal communication skills
- Typing speed of 20+ WPM with accuracy
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Familiarity with Windows operating systems and ability to learn new tools
- Reliable and punctual with a strong work ethic
- Ability to troubleshoot, resolve conflicts, and follow up on customer issues
- Customer-first mindset: empathetic, patient, and responsive
- Ability to multitask, self-manage, and adapt to change
- Team-oriented with excellent interpersonal skills
- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
- Must be able to sit/stand for long periods while using a computer and telephone headset
Desired Qualifications
- 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles
- Experience in state or federal work environments
Additional Requirements
- Must be authorized to work in the country where the job is based
- Subject to a LEVEL II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.