Spanish Customer Care Specialist
On-site · Cairo, Cairo, Egypt
Job Summary
As a Spanish Customer Care Specialist, you will provide world-class service to customers in an accurate, efficient, and respectful manner across various channels. Responsibilities include assisting customers through technical inquiries, participating in internal team initiatives, and utilizing problem-solving and critical thinking skills to ensure customer satisfaction. Candidates should possess strong communication skills in both English and Spanish, a minimum of 1-2 years in customer support or technical support, and be adept at working independently as well as within a remote team.
Required Qualifications
- English & Spanish (B2/C1) speaking and writing
- Minimum 1-2 year experience in Customer Support, technical support
- Great communication skills, written and orally
- Demonstrate strong abilities to work independently and as a remote team player
- Must be adaptable and flexible
- Must be willing to participate in a background screening
- Proven customer communication experience (E-mail & chat)
- Strong working knowledge of external systems and PC based internet and software applications, e.g. Microsoft Office
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