Spanish Bilingual Remote Customer Service Representative
$39,520–$42,640 year
On-siteAustin, Texas, United States
Job Summary
Deliver the highest level of customer service experience through inbound and outbound calls, manage customer accounts, and provide technical support. Handle online chat inquiries as assigned while adhering to regulated communication guidelines and defined procedures. Execute extensive self-study, training, and testing, passing required exams to proceed through certifications. This full-time or seasonal role offers a base pay of $19.00/hour plus performance incentives, with a paid 3-week training period. Candidates must have a dedicated workspace with hard-wired ethernet internet (100 mb/s minimum) and a functioning personal device camera. Vimo empowers millions of consumers to make better health plan decisions through award-winning cloud-based enrollment tools.
Required Qualifications
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 100 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
Desired Qualifications
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
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