Spanish Bilingual Remote Customer Service Representative
$39,520–$42,640 year
On-sitePeoria, Illinois, United States
Job Summary
Remote Spanish bilingual Customer Service Representative supporting health insurance enrollment via inbound/outbound calls, online chat, and data entry. Role involves delivering a high level of customer service, assisting with account management, and following defined procedures and policies. Training is a paid 3-week period with required exams. Requires private home workspace, a dedicated personal device with a working camera, and a reliable wired internet connection at 100 Mbps+; employment includes paid training, incentives, PTO, 401K match, and health coverage information. Must be proficient in Spanish and English, possess strong communication skills, and be comfortable working from home in a full-time, seasonal capacity.
Required Qualifications
- 18 years of age or older
- Complete Background check and drug test within 3 days
- Dedicated, private, and secure workspace
- Personal device with functioning camera required for the Training Period
- Committed to full attendance for paid 3-week Training period
- Minimum Internet Speed of 100 mb/s with ethernet
- Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
- NOT compatible with mobile internet service providers and/or satellites.
- NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders
- (For example, T-Mobile is not compatible with our internal systems)
- Essential Responsibilities
- Inbound/Outbound Calls
- Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
Desired Qualifications
- Spanish bilingual
- Remote work experience
- Customer service background
- Health insurance knowledge (a plus)
- CRM familiarity
- Call center experience
- Strong written and verbal communication
- Self-motivated
- Able to work from home
- Reliable high-speed internet
- Proficient with computers and technology
- Attention to detail
- Problem-solving skills
- Team collaboration
- Adaptability
- Training compliance
- Data entry accuracy
- Time management
- Attendance and reliability
- Ability to follow regulatory guidelines
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