Space Force MUOS Site Support Specialist- AZ
On-siteScottsdale, Arizona, United States
Job Summary
Recreate and close out site trouble tickets while troubleshooting and resolving issues impacting system operations. Perform proactive system checks to identify problems before they escalate, then work with development engineers to collect data logs for escalated cases. Provide on-the-job training to O-Level operators and maintain weekly written status reports. Support 24/7 site operations including required on-call rotations, with a potential 18-24 month rotation to Wahiawa, Hawaii. This Intermediate-Level Maintainer role empowers operators within the live Mobile User Objective System (MUOS) ground network, supporting General Dynamics Mission Systems' satellite-based communication infrastructure.
Required Qualifications
- Bachelor's or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience)
- Requires an additional 5+ years of job-related experience, or a Master's degree with 3+ years of job-related experience
- U.S. citizenship
- Active DoD Secret (or higher) security clearance
- IAT Level II certification or qualifying degree
- Ability to clearly communicate findings and recommendations to local operators, managers, and remote site technicians via verbal and written communication
- Skills to both multitask and prioritize simultaneously occurring high priority issues in an operational site environment
- Working knowledge of both the Windows (e.g. Windows XP, Windows 10, Windows Server 2003, Windows Server 2012) and UNIX (Red Hat Enterprise Linux and Solaris) operating systems
- Experience with the configuration and monitoring of IP network equipment including routers, switches, firewalls, load balancers, and HAIPEs
- Exposure to computer virtualization solutions
- Experience with various network protocols (e.g. BGP, RDP, SCP/SFTP/SSH, SNMP, TCP, etc.)
- Knowledge of Public Key Infrastructure (PKI) certificate authentication
- Identifies opportunities to apply AI for continuous improvement and innovation
- Experience with network management solutions (i.e. FCAPS: (F)ault management, (C)onfiguration management, (A)ccounting management, (P)erformance management, (S)ecurity management)
- Experience with Situational Awareness (SA) solutions (e.g. Netcool, NetMAC, Splunk, SIEM, ScienceLogic, etc.)
- Experience with the use of various Graphical User Interface (GUI) and command line utilities to troubleshoot both network and software issues
- Use of Remedy incident trouble ticket systems
Desired Qualifications
- Department of Defense SECRET security clearance preferred at time of hire
- Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire
- Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information
- Familiarity with Earth Terminal (ET) operation and maintenance (e.g. antenna control unit tracking, control, and troubleshooting; alignment of RF subsystems to meet gain, power, and frequency response requirements; troubleshooting of analog and digital signal processing equipment)
- Prior use and operation of RF test equipment including spectrum analyzers, signal generators, arbitrary waveform generators, and power meters
- MUOS system architecture and subsystem connections
- MUOS ground infrastructure and networking equipment
- MUOS RF subsystems theory of operation
- MUOS WCDMA call processing concepts
- Knowledge of the MUOS Ericsson Radio Access Network (RAN) solution
- MUOS backup/archive, planning/provisioning, key management system, and Over the Air Provisioning (OTAP) operations
- Operation and use of MUOS Functional Terminals (MFTs), i.e. Radios
- Knowledge of the MUOS Waveform
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