Spa Therapist
On-siteDoha, Baladīyat ad Dawḩah, Qatar
Job Summary
Deliver high-standard spa treatments and whole guest experiences while tailoring services to individual needs and recording preferences. Manage professional stock, maintain cleanliness and hygiene in treatment areas, and ensure equipment safety in line with Health and Safety legislation. Communicate effectively with guests, handle handovers throughout the guest journey, and monitor daily sales figures and targets. Adhere to scheduled rosters, cover reception as required, and assist with demonstrations or events. Maintain personal hygiene and appearance per Resense policy, ensuring all actions align with brand standards and manufacturer product quantities.
Required Qualifications
- Must adhere to training as set down by the Spa Manager and Head Therapist
- To be adaptable and accountable for all actions
- To always be punctual and prepared in advance of treatments
- To maintain a high standard of appearance and personal hygiene as per Resense policy
- To cover reception as and when required
Desired Qualifications
- To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time
- To 'connect' and communicate with your guests. Get to know and understand them and record preferences and information as required
- To deliver treatments and whole spa experience to high standard and ensure the guests' needs are cared for. This means tailoring treatments where needed in accordance with training
- Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies
- Manage levels of professional stock and supplies
- Reference and abide by the spa's standard operating procedures & policies
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms
- Responsible for achieving sales targets as set by the hotel
- Assist with demonstrations/ events as required
- To use the correct quantities of products as specified by the manufacturer and not exceed that amount
- To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa
- Courtesy to guests and other members of staff at all times
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