SPA Supervisor
On-siteBali, West Nusa Tenggara, Republic of Indonesia
Job Summary
Oversee daily spa operations by leading therapists, beauticians, and support staff while managing schedules, attendance, and duty rosters. Ensure exceptional customer service through addressing client concerns, monitoring appointment scheduling, and maximizing treatment room utilization. Maintain strict hygiene and safety standards, manage inventory levels, and coordinate with suppliers for product and equipment needs. Coach team members on service standards, retail sales, and upselling techniques to achieve monthly revenue targets. Prepare daily, weekly, and monthly operational and sales reports while promoting treatments, memberships, and retail products. Support recruitment, onboarding, and training of new employees in compliance with Qatar regulations.
Required Qualifications
- Minimum 3–5 years of experience in a supervisory role within a spa, beauty salon, or wellness center
- Strong leadership and team management skills
- Excellent customer service and problem-solving abilities
- Knowledge of spa treatments, beauty services, and salon operations
- Experience with appointment booking/POS systems and Microsoft Office
- Excellent communication skills in English
- Ability to work in a fast-paced, customer-focused environment
- Strong organizational, time management, and multitasking skills
Desired Qualifications
- Arabic
- Leadership and staff development
- Sales and revenue generation
- Inventory management
- Conflict resolution
- Customer relationship management
- Attention to detail
- Professional appearance and positive attitude
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.