Spa & Store Manager
On-site · Houston, Texas, United States
Job Summary
Lead spa operations and luxury retail sales as Spa & Store Manager, driving revenue, profitability, and guest experience in line with luxury brand standards. Oversee a high-performing team of luxury sales advisors and estheticians; develop and execute retail activations, optimize KPIs such as retail conversion and average transaction value, and manage inventory, scheduling, payroll, and spa management systems. Cultivate client relationships, deliver premium skincare recommendations, and uphold brand standards while pursuing growth and profitability.
Required Qualifications
- Bachelor’s degree preferred; equivalent professional experience accepted
- Minimum 5 years of management experience within a high-end luxury environment like a luxury boutique and/or spa
- Proficient in spa management systems, scheduling software, and digital booking/POS platforms
- Strong customer service orientation with emotional intelligence and discretion
- Strong leadership presence with ability to inspire, motivate, and succession plan diverse teams of luxury sales advisors and estheticians
- Keen attention to detail, operational discipline, and a drive for growth and profitability
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