Spa Sales and Guest Service Associate
$33,280–$38,480,000 year
On-sitePeoria, Arizona, United States
Peoria, Arizona, United StatesOn-siteFull Time$33,280–$38,480,000 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Manage front desk operations by answering phones, scheduling appointments, checking clients in and out, and handling membership sales and freezes. Coach front desk team members on sales skills, customer service standards, and daily checklists to ensure quotas are met and processes are followed. Maintain clean, stocked work areas and enter customer data into Zenoti while assisting managers with requested duties. This role reports to the spa manager and requires supervisory experience in retail or spa environments.
Required Qualifications
- A passion for customer service, retail sales, coaching people and building team morale.
- Be a very positive person with a high level of enthusiasm and energy.
- Professional, friendly demeanor that can confidently sell, create trust, establish strong relationships and mentor colleagues.
- Experience mentoring and training others.
- Supervisory or management experience in a retail, spa, or membership sales environment.
- Experience meeting sales quotas.
- Ability to multi-task, work with a high sense of urgency, stay organized, remember numerous details, and learn quickly.
- Ability to stay friendly and calm under pressure and work in a fast-paced environment.
- Must have high level of stamina and ability to stand for long periods of time.
- Ability to problem-solve, prioritize and think creatively on the spot.
- Strong conflict resolution skills, ability to problem solve and come up with win-win solutions.
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