Spa Sales and Guest Service Associate
$33,280–$37,440 year
On-site · Orlando, Florida, United States
Job Summary
Spa Sales and Guest Service Associate at Hand & Stone Massage and Facial Spas drives membership sales while delivering top-tier guest experiences. Responsibilities include meeting membership sales goals, maintaining knowledge of the spa service menu, delivering exceptional customer service to members and guests, effectively communicating promotions and service options, upholding cleanliness standards, answering phones, scheduling appointments, and filing documents, along with performing additional duties as assigned. The role supports a variety of shifts in a fast-paced wellness environment and offers opportunities for growth into lead spa associate and management tracks. Strong interpersonal skills, sales aptitude, and a customer-centric mindset are essential.
Required Qualifications
- Meet membership sales goals
- Detailed knowledge of the menu of services
- Provide excellent customer service to members and guests
- Build lasting connections with clients
- Effectively communicate sales, promotions, and service options
- Uphold spa cleanliness standards
- Answer phones, schedule appointments, and file documents
- Perform various other duties as assigned
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