Spa Reservations Agent

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest needs, verify availability and rates, and explain guarantee and cancellation policies. Accommodate special requests and input correct codes for complimentary rooms, employee discounts, and wholesale reservations into the system. Answer facility questions, follow proper escalation procedures for guest concerns, and ensure uniform and professional appearance while maintaining confidentiality. Welcome guests according to company standards, assist individuals with disabilities, and speak using clear, professional language. Move objects weighing up to 10 pounds.