Spa Receptionist
On-site · Dallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull TimeEntry LevelNot SpecifiedUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Job Summary
Greet guests, check in/out guests at a luxury hotel spa, manage payments and charges, promote brand programs, handle cash and vouchers, assist guests, resolve complaints, and maintain service quality in a Dallas spa setting.
Required Qualifications
- Greet customers with a friendly welcome
- input and retrieve information from computer system
- type and length of treatment
- promote brand marketing programs
- handle cash and balance house bank
- post charges to guest rooms and house accounts
- answer telephone
- retrieve mail
- close guest accounts at check-out
- resolve guest complaints
- maintain calm during emergencies and heavy activity
- accurate input of information
- effective verbal and written communication
- ability to adapt communication style
- stand and move throughout spa
- ability to observe emergency situations
- team collaboration
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