Spa Receptionist
On-siteMiami Beach, Florida, United States
Job Summary
Maximize spa revenue through effective scheduling, yield management, and cross-selling treatments and retail products. Deliver five-star guest relations by handling all billing, reconciling funds, and responding to enquiries within three rings. Conduct tours for guests and VIPs, accurately recording preferences and maintaining guest profiles while ensuring data confidentiality. Act as an ambassador by up-selling promotions, recommending ongoing treatment programs, and resolving complaints promptly. Liaise with hotel departments to meet guest needs and maintain immaculate cleanliness and organization of the reception area. Prepare detailed shift handovers and ensure all supplies and equipment are stocked and hygienic.
Required Qualifications
- Maintain a sound treatment and retail knowledge
- Ability to accurately describe benefits and prices
- Ability to grasp, lift, push or otherwise move objects
- Exert physical effort in transporting 40 to 60 pounds
- Ability to move safely in uneven terrain or in confined spaces
- Ability to see and respond to dangerous situations
- Requires mobility
- Sense of smell, taste, touch, and sound
- Eye/hand coordination and manual dexterity
- Ability to reach 6 inches/feet
- Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Manager
- Always be punctual and prepared in advance of treatments
- Must adhere to training as set down by the Spa Supervisor and attend all training courses as deemed necessary
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