Spa Receptionist
On-siteIstanbul, Istanbul, Turkey
Job Summary
Greet and welcome guests with a friendly demeanor, providing information on spa services, treatments, and wellness programs. Manage appointments and reservations using the booking system, coordinating with therapists to ensure efficient scheduling while handling changes or cancellations. Assist with check-in and check-out processes, answer inquiries via phone or email, and process payments with accurate cash handling. Maintain a clean reception area, address guest requests and feedback promptly, and promote spa products to enhance satisfaction. Ensure guest privacy, adhere to health and safety regulations, and contribute to a collaborative team environment. Requires 2 years of experience in ultra-luxury hospitality, strong organizational skills, and flexibility in working hours.
Required Qualifications
- 2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment
- outstanding Guest services skills
- professional presentation
- sophisticated communication skills
- Proficient in English language (verbal & written)
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
Desired Qualifications
- A hospitality diploma is an asset
- Computer literacy in Windows, MS Office Suite
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