Spa Reception
On-siteSafety Harbor, Florida, United States
Safety Harbor, Florida, United StatesOn-sitePart Time
Part Time
Job Summary
Greet guests at the hospitality desk, book a la carte services and package reservations, and guide tours of the Spa facilities. Sell gift cards and retail products while addressing inquiries, requests, and complaints promptly. Post payments, discounts, and issue refunds in SpaSoft, ensuring accurate data entry and logging of all sales. Manage voice mail lines and return calls within two hours, while maintaining knowledge of resort services and seasonal promotions. Perform daily opening and closing procedures and prioritize multi-tasking to ensure guests receive efficient, professional service.
Required Qualifications
- MUST be able to work up to eight hours or other agreed upon shift length and flexibility in working weekends and holidays
- MUST have strong guest service skills
- MUST have strong computer skills including data entry and knowledge of the internet
- MUST be multi-task oriented with good time management skills, including the ability to prioritize
- Must be able to accurately perform all opening and closing procedures as outlined in the daily checklist
- Presents a professional image
- Must be well groomed and neatly dressed while wearing the required issued uniform
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