Spa Reception Lead
On-siteBoise, Idaho, United States
Job Summary
Lead the spa reception team to ensure consistent alignment with luxury hospitality standards and model professionalism during front desk operations. Manage guest check-ins, check-outs, payments, and memberships while supporting onboarding, training, and ongoing development of reception staff. Anticipate guest needs, proactively resolve concerns, and act as a liaison between service providers, reception, and leadership to ensure smooth daily flow. Implement new systems, processes, and special projects as needed. Maintain calm, organized operations during high-volume periods and drive membership education through consultative conversations. Full-time role with evening and weekend availability; bonus opportunities for meeting goals.
Required Qualifications
- Previous experience in spa reception, luxury hospitality, or guest services
- High personal standards for professionalism, hospitality, and attention to detail
- Strong understanding of memberships, retail or service-based sales, and guest retention
- Confident communicator with the ability to lead both guests and team members
- Exceptionally reliable, organized, and detail-oriented
- Comfortable working evenings and weekends as part of a full-time schedule
- Tech-comfortable and able to learn scheduling, POS, and CRM systems quickly
- A calm, solutions-oriented presence who thrives in a leadership role
Desired Qualifications
- spa experience
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