Spa Manager
On-siteChennai, Tamil Nadu, India
Chennai, Tamil Nadu, IndiaOn-siteFull TimeSmall
Full TimeSmall
Job Summary
Oversee daily spa operations during assigned shifts by supervising team performance, coordinating appointments, and managing walk-in traffic. Greet guests, resolve complaints, and maintain high service standards while driving sales through upselling and promoting retail products. Handle cash transactions, reconcile billing, and prepare daily reports on revenue and guest metrics. Monitor inventory levels, ensure hygiene compliance, and execute promotional campaigns. Act as the primary point of contact for associates and therapists to address operational issues and maintain shift discipline.
Required Qualifications
- Shift Management: Ability to independently handle daily operations and ensure seamless coordination during the shift
- Guest Handling & Service Orientation: Excellent interpersonal skills to deliver memorable guest experiences and address concerns effectively
- Communication Skills: Clear and professional communication with guests, team members, and management
- Sales Orientation: Strong upselling and cross-selling ability to meet personal and outlet sales targets
- Leadership: Capability to lead by example, guide team members during service, and resolve on-ground issues
- Inventory Awareness: Basic understanding of inventory flow and the ability to monitor supply needs during the shift
- Problem-Solving: Quick thinking and effective decision-making in dynamic spa environments
- Attention to Detail: Consistent focus on maintaining spa hygiene, ambiance, SOP compliance, and service standards
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