Spa Host
On-siteSavannah, Georgia, United States
Job Summary
Serve as the primary point of contact for all guest arrivals, departures, and in-spa needs at the Saltgrass front desk. Greet and welcome guests, orienting them to the wet circuit and providing guidance on protocols. Manage all spa reservations and scheduling via Book4Time, including individual bookings, couples appointments, retreat packages, and group reservations. Provide pre- and post-appointment communication, assist guests in selecting services and retail products, and process transactions at point of sale. Coordinate treatment scheduling with the therapist team to ensure seamless room-to-room transitions. Handle guest feedback and concerns with composure, maintaining organization of the reception area and assisting with retail inventory management. Collaborate with hotel front desk, F&B, and concierge teams on guest crossovers.
Required Qualifications
- 1–2 years of experience in a spa, luxury hotel, or guest-facing hospitality role
- Outstanding communication and interpersonal skills — written and verbal
- Genuine interest in wellness, skincare, and the Saltgrass brand philosophy
- Highly organized, detail-oriented, and capable of managing multiple priorities simultaneously
- Professional presentation and grooming standards consistent with a luxury wellness environment
- Composure and grace under pressure — peak periods are busy; the guest should never feel it
- Flexible availability including weekends, holidays, and evening shifts
Desired Qualifications
- Proficiency in or willingness to learn spa reservation software (Book4Time experience a strong plus)
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