Spa Front Desk (Part-Time)
$33,280–$33,280 year
On-sitePortland, Maine, United States
Portland, Maine, United StatesOn-siteFull Time$33,280–$33,280 yearHigh School Or EquivalentEnterprise
Full TimeHigh School Or EquivalentEnterprise
Job Summary
Greet guests professionally, manage appointments and reservations via phone and in-person, and process daily check-ins and check-outs using manual and computerized systems. Handle cash transactions, post monies to guest accounts, and utilize suggestive selling techniques to promote spa services. Maintain lobby cleanliness, manage lost and found items, and ensure all keys and assignment sheets are turned in at shift end. Communicate clearly with leadership regarding guest or associate issues and complete special projects as assigned.
Required Qualifications
- High School diploma or equivalent
- Positive and upbeat personality
- Desire to deliver outstanding customer service
- Ability to multi-task
- Detail-oriented
- Problem-solving ability
- Ability to convey information and ideas clearly
- Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems
- Ability to listen, understand, and clarify issues raised by co-workers and guests
- Ability to work with and understand financial information and data
- Ability to perform basic arithmetic functions
- Ability to maintain composure and objectivity while under pressure
- Weekend availability
- Ability to wear the proper uniform and name tag
- Familiarity with Aimbridge Hospitality policies and house rules
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