Spa Front Desk
$37,440–$41,600 year
On-site · New York City, New York, United States
Job Summary
Spa Front Desk role focusing on greeting clients, managing appointments, promoting spa services, and driving sales in a luxury skincare spa. The Office Manager responsibilities include maintaining a welcoming reception, processing payments, upselling packages, coordinating with estheticians, building client relationships, and leading outreach to boost client retention and meet sales targets, with a compensation structure that includes $18-$20 per hour plus unlimited commission potential. Schedule is 40 hours per week within 8:00 AM – 8:00 PM with one weekend day required; benefits include health and retirement perks.
Required Qualifications
- Sales skills: The ability to sell spa products and services to potential clients and to upsell to existing clients
- Customer service: The ability to provide exceptional customer service to clients, including greeting them warmly, answering their questions, and addressing their concerns
- Communication: Excellent verbal and written communication skills are required
- Organization: Strong organizational skills are essential to keep track of appointments, inventory, and client information
- Time management: The ability to manage time effectively and prioritize tasks
- Technical skills: Proficiency with computer software and point of sale systems is important
- Teamwork: The ability to work effectively as part of a team, including communicating with team members
- Professionalism: Maintaining a professional demeanor at all times
- Knowledge of spa industry: Knowledge of the spa industry, including services, products, and trends
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