Soutien Métiers / Business Support - Cloud

Manage complex cloud support requests and analyze business practices across IT, networking, and security domains. Provide proactive operational support to teams, resolving complex cases for internal and external clients while coordinating multiple stakeholders. Detect recurring difficulties, initiate improvement actions, and contribute to continuous process optimization by sharing results with peers. Define individual or collective training actions on technical skills, processes, and relational postures in collaboration with management. This role requires perfect English and French proficiency, strong knowledge of Linux, cloud environments, and Windows systems, plus 24 months of cloud/Linux support experience. Candidates must demonstrate rigorous adherence to established procedures and the ability to manage multiple tasks under pressure. Orange Business offers a global network of over 30,000 employees dedicated to sustainable digital solutions.