Sourcing Excellence Partner (RDT Data & AI)
$228,900–$425,100 year
On-siteWarsaw, Mazovia, Poland or Poznan, Lublin Voivodeship, Republic of Poland
Job Summary
Lead service transition and vendor optimization initiatives to maximize value from managed service partnerships. Define and monitor sophisticated service performance measures, Key Performance Indicators (KPIs), and Service Level Objectives (SLAs). Drive the adoption of Artificial Intelligence for IT Operations (AIOps), automation frameworks, and self-healing capabilities to eliminate manual toil. Identify strategic opportunities to reduce operational effort, external workforce dependency, and service costs. Establish robust governance and operating models for managed services while partnering proactively with vendors to align contracts to measurable business results. Analyze operational trends and resolve bottlenecks to prioritize improvement opportunities, driving continuous improvement methodologies across platform operations.
Required Qualifications
- Highly educated with a relevant university degree
- years of proven professional experience in modern IT operations, vendor governance, or a related field
- Proven track record of managing large-scale Managed Service Providers (MSPs)
- successfully pivoting traditional contracts toward automated, outcome-based, Service Level Agreement (SLA)-driven frameworks
- Deep experience in operational excellence, identifying operational inefficiencies, and applying continuous improvement methodologies (such as Lean) to minimize manual overhead
- Strong background in partnering with Procurement and Finance to structure global IT service contracts and optimize enterprise budgets
- Solid understanding of Site Reliability Engineering (SRE) principles, focusing on eliminating manual toil through automation and self-healing architectures
- Strong practical knowledge of modern service management, AIOps, and advanced capabilities in monitoring performance measures for enterprise data platforms and cloud infrastructure
- Exceptional communication and change leadership skills
- proactive mindset to operate independently in a highly regulated global healthcare or pharmaceutical environment
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