SOS CTI Team Lead
$60,948–$78,362 year
On-siteOnondaga Hill, New York, United States
Job Summary
Develop and maintain collaborative relationships with community partners including hospitals, law enforcement, and housing providers. Provide coaching, training, and administrative oversight for care management staff while conducting performance evaluations and managing recruitment. Oversee daily operations and quality compliance, including internal audits, case reviews, and ensuring adherence to regulatory standards. Coordinate program outreach at community hot spots and manage 24/7 on-call crisis response requirements. Monitor enrollment outcomes and facilitate case reviews for members at risk with stakeholders.
Required Qualifications
- Bachelor's Degree or AAS with 2 years of equivalent work experience
- Minimum of 5 years' experience in case management or a clinically related area
- Minimum of 2 years' experience working with the homeless and/or precariously housed populations
- Knowledge of counseling principles and methods for mental illness and substance use disorders
- Knowledge of treatment, rehabilitation, and community support programs as they relate to members, member's families, and staff
- Knowledge of techniques for identifying, assessing, and preventing potentially violent behavior, including crisis management and de-escalation techniques
- Ability to develop evaluate, implement, and modify treatment intervention to meet the needs of individual recipients
- Strong leadership and organizational skills
- Excellent planning, organization and implementation skills
- Must demonstrate excellent oral/written communication skills
- Must possess excellent computer skills and have mastery of clinical software required for SOS program documentation and administration
- Commitment to our member population
- Candidates will need a NYS driver's license
- Candidates will need to own or have access to reliable transportation that enables them to fulfill travel requirements of the job
- Candidate must be willing to travel throughout Onondaga & Oswego Counties on a regular basis
- Grade 307: This is a full time position, working from home, but does require significant travel throughout Onondaga & Oswego Counties
- Must be available for weekend shifts
- Must be available for on call coverage
- Must be willing to work flexible hours
- Must be able to lift 50 lbs
Desired Qualifications
- Previous leadership or supervisory experience
- Collaborative style with strong team building and mentoring skills
- Experience working with individuals with mental health issues
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