Sorumlu Müdür (Responsible Manager) – Online Travel Agency (OTA)
Hybrid · Istanbul, Istanbul, Turkey
Job Summary
Oversee compliance as the statutory Responsible Manager for Fever's Turkish OTA operation. Ensure ongoing compliance with travel agency legislation, TÜRSAB requirements, and Ministry expectations; own operational governance for OTA activities including supplier contracting controls, booking flows, customer communications, cancellations/refunds policy execution, complaint handling, and record-keeping; serve as the primary contact for licensing-related correspondence and compliance checks; coordinate responses and evidence packs; maintain staffing readiness and SOPs for consumer-facing travel sales; support audits/inspections to keep the operation inspection-ready.
Required Qualifications
- Legally authorized to work in Turkey (valid work permit)
- Minimum high school graduate (or equivalent)
- Holds Enformasyon Memurluğu Belgesi and Enformasyon Memuru Yabancı Dil Başarı Belgesi OR holds a professional tourist guide badge (kokart)
- Minimum 2 years employment experience in a travel agency role related to travel agency activities
- Able to satisfy the “fitness” conditions aligned to travel agency ownership/management (e.g., relevant clean criminal record status, not bankrupt, etc.)
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