SOP Analyst
On-site · Chico, California, United States
Job Summary
The SOP Analyst will inventory and document department processes across Purchasing, Merchandising, Distribution Sales, Warehouse, CS, IT, Finance, HR, Marketing; map current-state processes; conduct stakeholder interviews and observations; establish documentation standards; maintain a centralized SOP library; quantify processes (time, frequency, labor cost, error rate, impact); identify bottlenecks; prioritize improvement opportunities; collaborate with Process Improvement Engineer and IT Automation Experts to design and implement future-state processes; translate redesign requirements into actionable documentation and support post-change impact measurement (baselines and follow-ups); drive adoption and maintain living SOPs; participate in cross-functional process improvement initiatives with emphasis on accuracy, traceability, and measurable outcomes.
Required Qualifications
- 2-5 years of experience in business analysis, process analysis, operations, internal audit, project coordination, or a comparable analytical role with hands-on process documentation
- Strong process documentation skills — proficient with flowcharts, swimlanes, and structured SOP writing
- Advanced Excel skills (pivots, lookups, structured workbooks) and comfort quantifying process metrics from messy data
- Demonstrated ability to interview stakeholders, observe processes, and translate unstructured operational reality into clean documentation
- Strong written and verbal communication — the deliverable is a document that someone else will follow
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