Solutions Implementation Advisor
$100,100–$150,000 year
HybridChicago, Illinois, United States or Washington, United States
Job Summary
Act as the primary interface for onboarding and managing Neustar Trusted Call Solutions for Enterprise and Telecom customers. Serve as the single point of contact to project manage complex customer-facing and internal initiatives from contract through launch, developing plans that align business requirements with internal resources. Translate these requirements into technical use cases, workflows, and data flows, while providing onboarding expertise, customer training, and operational support. Address customer requests with urgency, coordinate issue resolution, and escalate technical concerns to internal teams. Partner closely with product, sales, operations, and engineering teams to deliver exceptional customer experiences and refine best practices based on market feedback. This hybrid role requires two days a week in-person at an assigned TU office location.
Required Qualifications
- 5+ years of experience in Account Management, Customer Success, Customer Relations, Implementation, or Project Management roles where managing customer-facing initiatives and driving successful outcomes was a primary responsibility
- Demonstrated expertise in project management methodologies and project lifecycle management, including planning, execution, risk management, stakeholder communication, and delivery
- Experience translating business requirements into technical solutions, use cases, data flows, or implementation plans to support customer onboarding and solution deployment
- Bachelor's degree required or equivalent combination of education and relevant professional experience demonstrating the ability to manage complex customer engagements and projects
- Experience using CRM platforms such as Salesforce to manage customer relationships, implementation activities, and customer engagement records
- Proficiency with Microsoft Office tools, including Excel, PowerPoint, Word, and Outlook, for project management, reporting, documentation, and customer communications
- Ability to document and interpret technical requirements, data flows, integration processes, and implementation workflows
- Experience using project management tools and platforms to track project milestones, timelines, deliverables, risks, and dependencies
- Strong technical aptitude with the ability to quickly learn and apply complex technology solutions while supporting customer implementations
- Knowledge of the Telecom, Communications, or SaaS industries
- Experience supporting Enterprise customers through complex onboarding, implementation, or deployment projects
- Knowledge of Trusted Call Solutions, branded calling, caller authentication, or related telecommunications technologies
- Experience working with cross-functional products, engineering, sales, and operations teams in a matrixed environment
- Experience managing multiple concurrent projects while maintaining a high level of customer satisfaction
- Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation
Desired Qualifications
- Experience supporting Enterprise customers through complex onboarding, implementation, or deployment projects
- Knowledge of Trusted Call Solutions, branded calling, caller authentication, or related telecommunications technologies
- Experience working with cross-functional products, engineering, sales, and operations teams in a matrixed environment
- Familiarity with customer training, change management, and adoption of best practices
- Experience managing multiple concurrent projects while maintaining a high level of customer satisfaction
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