Solutions Engineer | Public Safety & Emergency Services (Victoria)
On-siteMelbourne, Victoria, Australia
Job Summary
Partner with account teams to understand customer priorities and design innovative technology solutions addressing complex operational challenges for Public Safety and Emergency Services organizations across Victoria. Lead technical discovery workshops, demonstrations, and proof-of-concept engagements while translating complex technical concepts into clear business value for diverse stakeholders. Collaborate with Cisco specialists, partners, and customer success resources to deliver meaningful outcomes throughout the customer lifecycle, ensuring secure communications and mission-critical resilience. Maintain current knowledge of emerging technologies and industry trends shaping the sector.
Required Qualifications
- 7+ years of experience in networking, telecommunications, data centre, cloud, or related technology environments
- Experience in a customer-facing pre-sales, consulting, architecture, or engineering role
- Expertise in one or more of the following areas: Enterprise Networking, Security, Collaboration, Cloud and AI Infrastructure, or Internet of Things (IoT)
- Strong communication, presentation, and relationship-building skills
- The ability to connect technical solutions to business and operational outcomes
Desired Qualifications
- Experience supporting Public Safety, Emergency Services, Government, Healthcare, or other critical infrastructure organisations
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience
- Strong analytical and problem-solving skills with the ability to simplify complex challenges
- Experience leading customer presentations, workshops, and technical demonstrations
- Ability to collaborate effectively across multiple teams while managing priorities independently
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