Solutions Engineer, Privy
On-siteLocation, Northern Cape, South Africa
Job Summary
Own the technical relationship for Privy's most important customers end-to-end, leading discovery, implementation planning, and launch coordination. Drive integrations to successful completion while unblocking customer issues quickly and coordinating follow-through across internal and external stakeholders. Partner with Account Management on escalations and work with Forward Deployed Engineers on bespoke technical needs, routing long-tail issues to Support Engineering. Surface recurring pain points and product feedback to the broader team to ensure customers succeed. This high-leverage role sits at the intersection of customers, product, and engineering, requiring deep technical judgment and strong communication to keep workstreams moving with speed and rigor.
Required Qualifications
- 5+ years of experience in Solutions Engineering, Technical Account Management, Implementation, or a similar customer-facing technical role
- Strong technical judgment and comfort in complex customer environments
- Excellent communication and follow-through
- Strong ownership and a bias toward action
- High customer empathy and sound prioritization
- Ability to manage ambiguity and keep workstreams moving
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