Solutions Engineer, MENA
On-siteDubai, Dubai, United Arab Emirates
Job Summary
Partner with the MENA sales team to own the technical side of customer opportunities from discovery through close. Lead technical discovery to understand customer requirements, current architecture, pain points, and business goals. Recommend integration strategies, solution architectures, platforms, and application infrastructure using Telnyx products. Deliver technical presentations, product demonstrations, workshops, and proof-of-concept support. Explain Telnyx products across Voice, SIP Trunking, Messaging, Wireless/IoT, Networking, Storage, AI, and Voice AI. Help customers evaluate Telnyx APIs, network capabilities, and communications infrastructure. Identify technical objections and work with Sales, Product, and Engineering to resolve blockers. Support customer and partner integrations in real-world environments. Build lightweight prototypes or demos that show how Telnyx products can solve customer problems. Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams. Support customer meetings, partner conversations, trade shows, and regional events as needed.
Required Qualifications
- 3+ years of professional experience
- at least 2 years in a client-facing technical role such as Solutions Engineering, Sales Engineering, Solutions Consulting, Technical Consulting, Support Engineering, or Technical Architecture
- Strong understanding of VoIP, SIP, telecom infrastructure, networking, contact center technology, cloud platforms, APIs, or related technologies
- Experience explaining complex technical concepts to both technical and non-technical audiences
- Ability to translate business requirements into technical solutions and implementation plans
- Strong presentation and demo skills
- Experience working with sales teams during technical discovery, evaluation, POC, and closing stages
- Hands-on technical curiosity and comfort learning new products quickly
- Business acumen and ability to connect technical value to customer outcomes
- Fluency in English plus Gulf Arabic
- Based in Dubai, or elsewhere in GMT +4 + or -1 with ability to support customers and travel as needed
Desired Qualifications
- Experience with CPaaS, UCaaS, CCaaS, SIP trunking, programmable voice, messaging, wireless, IoT, or next-generation carrier technologies
- Experience with AI integrations, Voice AI, conversational AI, machine learning, natural language processing, or AI-powered customer experience tools
- Experience building full-stack applications or working with modern programming languages and APIs
- Experience selling or supporting cloud solutions for sales, support, marketing, or customer engagement teams
- Previous experience in telecom, software engineering, networking, storage, contact center, or technical support environments
- Fluency across English, and Gulf Arabic
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