Solutions Engineer
RemoteColombia
Job Summary
Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform to prospective customers. Partner with Account Executives to identify specific customer pain points and engineer tailored technical solutions through discovery, solution design, and deep-dive demos. Support the full pre-sales lifecycle from initial discovery and product demos to proof-of-concept coordination and technical validation. Confidently address technical objections and solution architecture questions while working directly with customers to evaluate solutions and ensure successful technical validation during POC phases. Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation. Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management. Act as the voice of the customer by providing field feedback to product and engineering teams to influence future strategy. Work fully in-office at the Medellín location.
Required Qualifications
- Trilingual Expertise: Fluency in English, Spanish, and Portuguese
- Proven Experience: Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role
- Location: Must be able to work fully in-office at our Medellín location
Desired Qualifications
- Communication Master: Proven ability to demonstrate technical products and clearly articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders
- Domain Knowledge: Familiarity with the MSP (Managed Service Provider) ecosystem, including tools such as PSA, RMM, security, and backup platforms
- OS Proficiency: Strong experience working in Windows environments, with a functional understanding of macOS and Linux
- Mindset: Curious, proactive, and passionate about learning new technologies and solving complex customer challenges
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