Solutions Engineer, Americas [Remote]
RemoteUnited States
Job Summary
Design and architect technical solutions that align with client objectives and adhere to global and local regulations using a consultative approach. Provide post-sales L2 technical support and serve as a point of contact for client inquiries and API integration questions, troubleshooting issues via log management tools like Datadog. Collaborate with Product, Engineering, Regulatory, and Customer Success teams to ensure the platform empowers customers to meet regulatory requirements at scale. Maintain outstanding technical documentation and develop examples that support customer integrations and POCs. This remote role within the Solutions Engineering Team focuses on seamlessly integrating cryptocurrency into the global financial ecosystem while ensuring security.
Required Qualifications
- 4+ years' experience in customer-facing technical roles in Enterprise B2B SaaS
- Strong understanding of REST APIs and web technologies
- Proficient problem-solving skills
- Ability to work both independently and collaboratively in a dynamic, low-ego environment
- Customer-first attitude
- Comfortable reading code and querying data
- Excellent project management skills
- This is a remote position for candidates located within the United States
Desired Qualifications
- Previous experience within the regtech/fintech or virtual asset sector
- Prior experience working with financial institutions and AML controls
- Prior experience in payments
- Familiarity with established privacy and security standards and frameworks, such as SOC2, ISO27001, GDPR
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