Solutions Deployment Specialist
On-site · North Ryde, New South Wales, Australia
Job Summary
Deliver a high-quality deployment experience for DePuy Synthes digital products by coordinating deployment activities, supporting onboarding and go-live, creating user guides and training resources, and partnering with Sales and Marketing to reinforce customer education and adoption. The role focuses on planning, execution, training, and post-launch follow-up to improve patient outcomes and clinical workflows, with a travel requirement of 25% across the region. Responsibilities include scheduling and readiness checks, documentation, feedback capture, and maintaining accurate project records, while ensuring compliance with industry codes of conduct.
Required Qualifications
- 1–3 years of experience in a customer-facing or customer-supporting role in a commercial, digital health, medical device, or related environment
- Strong interest in digital products, technology-enabled solutions, and improving the end-user experience in healthcare
- Basic understanding of project coordination and a customer-first approach to planning and execution
- Comfortable working with digital tools and software platforms, with the ability to explain basics clearly to different user types
- Strong organisational skills and attention to detail, ensuring customers receive timely, accurate information
- Clear, confident communication skills with the ability to build trust and work collaboratively with customers and internal teams
- Proactive, calm, and adaptable—able to prioritise effectively in a fast-paced environment and support customers through change
- Understanding of, or willingness to learn, healthcare compliance and industry codes of conduct (ANZ)
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