Solutions Delivery Manager
On-siteUrbandale, Iowa, United States
Job Summary
Act as the single point of contact for assigned insurance operating units, building trusted relationships with senior leaders in Operations, Underwriting, Claims, Actuarial, Finance, and Compliance. Proactively understand business strategies, operational pain points, regulatory drivers, and market trends to translate them into technology-enabled solutions. Facilitate intake, assessment, and prioritization of business technology demands while partnering with Product, Architecture, and Delivery teams to shape initiatives into well-defined business cases and roadmaps. Monitor progress, manage risks, and resolve issues impacting business outcomes, ensuring compliance with regulatory, audit, data privacy, and security requirements. Support annual and multi-year planning, budgeting, and investment prioritization processes, driving continuous improvement based on feedback and post-implementation reviews. Serve as the business-facing technology representative in governance forums and steering committees to ensure alignment with enterprise standards and roadmaps.
Required Qualifications
- 8+ years of experience in technology-business partnership, IT relationship management, product management, project management, or consulting, preferably within insurance or financial services
- Strong understanding of insurance operations (e.g., policy administration, claims, underwriting, or billing)
- Proven ability to translate business needs into technology initiatives and measurable outcomes
- Experience working in complex, regulated, and matrixed organizations
- Excellent communication, negotiation, and stakeholder management skills
- Bachelors Degree in Computer Science, Information Technology, Information Systems, or a related discipline
Desired Qualifications
- Experience supporting large-scale transformation initiatives (digital, core system modernization, data, automation)
- Familiarity with Agile, Product, or hybrid delivery models
- Experience with vendor management and third-party solution evaluation
- Knowledge of enterprise architecture concepts, data platforms, and cybersecurity considerations in insurance
- MBA or relevant certifications (e.g., PMP, SAFe, ITIL, Product Management)
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