Solutions Consultant with Danish or Dutch or German or Islandic or Slovak (m,f)
RemoteBulgaria or Sofia, Sofia-Capital, Bulgaria
Job Summary
Provide expert support and guidance to users, helping them get the most out of innovative digital products. Deliver professional support for products and services while maintaining a stellar customer satisfaction rate. Master CRM software, ticketing systems, and other customer service tools to meet unique customer needs. Engage customers through multiple channels, including phone, email, and chat. Resolve customer inquiries within agreed SLAs using a comprehensive knowledge base and established protocols. Collaborate with team members to share best practices and contribute to the knowledge base. Participate in ongoing training to stay updated on product knowledge and industry trends.
Required Qualifications
- Fluent Danish or Dutch or German or Icelandic or Slovak and English communication skills
- Strong interpersonal abilities and customer service orientation
- Ability to follow structured guides and processes
- Excellence in active listening and problem-solving
- Adaptable and quick to learn new processes and technologies
- Self-motivated with a passion for customer satisfaction
- Customer-focused mindset and delivering exceptional service
- Excellent communication style, ability to explain complex concepts simply
- Ability to troubleshoot issues and find creative solutions
- Ability to collaborate and shares knowledge, and contributes positively to team dynamics
- Ability to embrace change, learns quickly, and maintains composure under pressure
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