Solutions Consultant

Job Summary

Required Qualifications

• •3+ Years of relevant solutions or sales consulting experience
• •Experience in a retail operation, presales, or implementation consulting role at a SaaS company managing large enterprise customers
• •Experience in customer support, including preparation of PowerPoint presentations, RFP responses, Scripted and Unscripted demos, business case development, Leading Discovery Design Session and/or implementation
• •In-depth understanding of multiple retail enterprise solutions, with an emphasis on POS, OMS, Sales Audit, CRM/Loyalty, Merchandising, Allocation & Replenishment, and Analytics
• •Familiarity with CRM, Marketing Automation, Business Intelligence and Social Media
• •Up to 30% Travel Required
• •Remote Meeting Camera Mandatory

Desired Qualifications

• •Ability to explain complex concepts in a clear and understandable way
• •Speaks our customers' language
• •Clear communicator who can command a room from a C-suite down to a practitioner
• •Presentation skills being as comfortable in front of a Screen as you are with a whiteboard/in person podium presentation
• •Excellent presentation skills with experience demonstrating software products to customers with the skills to communicate the value a product brings over features a product offers
• •Aptitude for finding solutions to meet customer needs based on our modules
• •Works well with customers and internal teams to achieve common goals
• •Understanding and addressing customer needs and ensuring their satisfaction
• •Subject Matter Expertise (SME) in Upshop's Customer Journey and the Upshop platforms
• •Keep current on industry trends and product enhancements that will help customers
• •Continuously leverage internal learning and competitive intelligence to enhance presentations and demonstrations
• •Maintain demo environment scenarios including enhancements released to showcase product
• •Partner with sales team to meet with customers to understand their business requirements and challenges
• •Gather information to address specific needs / understand gaps
• •Helps sales team build a business case for how our modules will be set up and used by customer and how to realize potential ROI for customer
• •Recommends a design / configuration aligns with the customer's objective
• •Responsible for demoing compelling solutions to address a customer's key business challenges and presenting a desired future state and delivers a competitive advantage with measurable outcomes
• •Lead and document discovery sessions to understand the customer's business objectives and desired outcomes
• •Consult customers on best practices for implementing Upshop solutions
• •Present a vision of the solution, meeting the customer's requirements that will drive adoption and growth
• •Assist the sales team and customer account managers on scoping SOWs
• •Responsible for drafting SOWs including deliverables for assigned projects
• •Lead scoping calls and make recommendations on scope to Customers and the revenue team
• •Works with both internal teams and the customer teams to ensure the solution is correctly implemented
• •Provide guidance and support throughout the sales process
• •Provide prompt and detailed handoffs to Project Teams and Customer Success Managers (CSM) to deliver against the proposed solution