Solutions Consultant (Site)
$70,000–$70,000 year
Remote
Job Summary
Support clients and internal teams by collaborating with Implementation and Customer Success Management to ensure seamless onboarding, troubleshoot issues, and drive platform adoption through targeted enablement strategies. Analyze client usage data to identify underutilization areas, develop adoption strategies, and serve as a subject matter expert on custom reporting. Engage directly with sponsors and sites to promote best practices, while contributing to internal training programs by creating scripts, demos, and recording modules for the Help Center Academy. Collaborate with Sponsor Project Managers to mature client engagements and partner with the Community Engagement team to onboard new users and extend tool services. This full-time remote role requires occasional travel and some schedule flexibility to accommodate project needs and time zones.
Required Qualifications
- Bachelor's degree in a related field or equivalent practical experience
- Proven experience in customer support, training, or consulting roles
- Strong analytical skills and ability to derive insights from data
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast paced environment
- Occasional travel may be required based on business needs
- Some flexibility in working hours may be needed to accommodate project schedules or time zone differences
Desired Qualifications
- Familiarity with clinical research processes and software solutions
- Experience with eSource, EDC, CTMS, or other clinical research technology
- Prior experience supporting sponsor or site client engagements
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