Solutions Consultant
$110,000–$140,000 year
On-siteSan Francisco, California, United States
Job Summary
Own end-to-end onboarding and adoption engagements, leading from kickoff through configuration, testing, and post-engagement hypercare. Conduct discovery into API lifecycles and security requirements to design tailored workspace plans and project roadmaps. Configure enterprise identity controls, including SSO/SAML, SCIM provisioning, and role-based access, while enabling team collaboration and CI/CD workflows. Drive momentum across stakeholder groups, surface blockers early, and relay customer feedback to product and engineering teams. Partner with Sales, Solutions Architects, and Customer Success to ensure coordinated delivery and identify expansion opportunities.
Required Qualifications
- 3-5 years of experience in a technical customer-facing role such as Solutions Engineering, Technical Consulting, Implementation, Professional Services, Technical Account Management, or Customer Success
- A solid understanding of the software development lifecycle (SDLC), API design principles (REST, GraphQL), and common integration patterns
- Hands-on familiarity with enterprise identity and security concepts such as SSO/SAML, SCIM provisioning, and major identity providers (Okta, Entra, OneLogin), or the ability to ramp on them quickly
- Strong consultative instincts: the ability to run discovery, present to both technical and business audiences, and set honest expectations
- Strong technical curiosity and a genuine desire to continuously learn and level up technically, deepening your platform expertise and picking up new tools, integrations, and capabilities as the role and product evolve
- Proven project-management skills and the ability to keep multiple engagements on track in a fast-paced environment
- Excellent presentation, written, and verbal communication skills, with comfort leading live, hands-on configuration sessions
- A bias for action and a drive to get customers to value efficiently
Desired Qualifications
- Experience with APIs or platforms related to API development, testing, or documentation
- Familiarity with cloud platforms (AWS, Azure, GCP), DevOps tooling (CI/CD, containers), and secrets-management or SIEM ecosystems
- Experience delivering to enterprise customers in regulated industries (financial services, healthcare, insurance)
- Experience with a modern scripting or programming language (e.g., JavaScript, Python)
- Professional working proficiency in Spanish and/or Portuguese, to support customers and stakeholders across Latin America and other Spanish- or Portuguese-speaking regions
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