Solutions Consultant II
$120,000–$150,000 year
HybridSan Francisco, California, United States
Job Summary
Own the Proof of Value process end-to-end, from initial discovery through final presentation, by running workshop-style technical sessions that translate customer needs into clear paths forward. Deliver custom demos tailored to unique pain points while building technical champions at customer accounts through standalone meetings and conversations. Conduct lightweight Operations Cloud Lifecycle Assessments and articulate PagerDuty's differentiators relative to a customer's current and future state. Effectively converse and persuade at a technical level with practitioners, handling functional and competitive objections while breaking down complex concepts for audiences ranging from SREs to business stakeholders. Maintain accurate notes and feedback in the CRM and share best practices with the team. This role requires 4–7 years of pre-sales experience, basic scripting skills, and the ability to travel to customer sites.
Required Qualifications
- 4–7 years of pre-sales (or post-sales technical) experience
- Basic skills in a scripting/coding language (Bash, Python, or PowerShell)
- Intermediate-level Linux/Windows working experience
- Beginner-level experience working with cloud service infrastructure components (VMs, load balancers, security settings, identity management)
- Strong communication skills to build and manage relationships with new and existing clients
- Project management skills and the ability to come up to speed quickly on new products and processes
- Experience selling SaaS solutions
- Ability to travel to customer sites as necessary
Desired Qualifications
- Bachelor's degree or higher, preferably in a technical field
- Experience with Observability, AIOPs, Automation, or IT Service Management tools
- Experience in enterprise sales environments
- A track record of staying current on SC processes to help drive team efficiency and productivity
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