Solutions Consultant
HybridSydney, New South Wales, Australia
Job Summary
Solutions Consultant with 3+ years in presales/solutions consulting within SaaS. You’ll work with the business development team to understand customer requirements, demonstrate Contentsquare’s value through tailored presentations, demos, and proofs of concepts, and translate platform capabilities into commercial value. You’ll provide deep technical knowledge on the Contentsquare platform (integrations, data flows, analytics), design customized solutions, advocate for customers, collaborate with Product/Engineering/Success teams, share market insights, and participate in training and events. Proficiency in HTML, CSS, JavaScript, and APIs is required, along with strong communication skills and a customer-centric, collaborative approach. Nice-to-have domain knowledge in Martech, digital experience analytics, and UX journey optimization.
Required Qualifications
- Minimum 3 years of experience in presales/solutions consulting or related customer-facing technical role within the SaaS industry
- Proficiency in web technologies including HTML, CSS, JavaScript, and APIs
- Excellent verbal and written communication skills with the ability to convey complex technical concepts to both technical and non-technical audiences
- Proven ability to analyse complex customer requirements and design effective solutions
- Demonstrated success in building and maintaining strong customer relationships with a focus on customer satisfaction and success
- Collaborative mindset with the ability to work effectively in cross-functional teams
Desired Qualifications
- Minimum 3 years of experience in presales/solutions consulting or related customer-facing technical role within the SaaS industry
- Proficiency in web technologies including HTML, CSS, JavaScript, and APIs
- Strong verbal and written communication skills with ability to convey complex technical concepts to technical and non-technical audiences
- Experience designing customized solutions and conducting product demos, POCs, and technical presentations
- Customer-focused mindset with proven ability to build relationships and drive value for clients
- Ability to collaborate cross-functionally with Product, Engineering, and Customer Success teams
- Nice-to-have: domain knowledge in Martech, digital experience analytics, customer journey mapping, and related tools
- Willingness to engage in industry events, webinars, and conferences to showcase thought leadership
- Experience translating feature sets into commercial value and aligning solutions with customer needs
- Ability to work in a fast-growing SaaS environment and contribute to product roadmap discussions
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