Solutions Center Representative

Solutions Center Representative serves as the dependable first point of contact for customers, resolving questions and concerns accurately and efficiently by applying bank guidelines and connecting customers to the right resources. Responsibilities include answering inbound calls, documenting interactions, addressing account and product inquiries using bank policies, troubleshooting requests, routing calls as needed, and maintaining a courteous service experience on every call. A typical day runs Monday–Friday 8:00 a.m.–5:00 p.m., with 1–2 Saturdays per month (9:00 a.m.–noon); work-from-home flexibility with a structured routine. Benefits include Medical, Dental, and Vision coverage, a 401(k) plan, Life Insurance, HSA/FSA, and Paid Time Off. Location options include Stuttgart, Fayetteville, Jonesboro, Mountain Home, and Pocahontas, AR; remote available if near a branch.